Ronalibh Store Policy ( Updated As Of: January 1st, 2024)
Product Arrive Time
NO RETURN NO EXCHANGE, ALL ITEMS ARE FINAL
Processing Time: This is the time needed to prepare your order. Processing Time varies for different products! If you ordered an in-stock item (which most of our products are) it may take up to 1-3 business processing days before shipping. If you ordered a preorder item (it will be labeled preorder if it is preorder) & If it is a custom item (it will be labeled if it is) it may take 7 days to process before shipping. If you order custom/pre order items during a sale or holiday, we quote an extra week to process you order. Please be aware that business days are Monday-Friday, not including weekends.
Production Time: This is the time needed to make your custom pieces/preorder items. Time varies for each custom/preorder item. Preorder items take 1-3 weeks to arrive to RONALIBH before we begin processing. If you order custom/pre order items during a sale or holiday, we quote an extra two weeks to processing you order. Please be aware that business days are Monday-Friday, not including weekends.
Shipping Time: This is the time needed to deliver your order. Shipping Time depends on what you pay for. If you purchase First Class Mail it will take 3-5 business days for your item to arrive. If you purchase Priority Mail it will take 2-3 days for your item to arrive.
Tracking Number: You will receive a tracking number via email, only. You will receive a tracking number after your order has been shipped. Tracking numbers may take 1-7 days to update. If you still have not received a tracking number after your processing time has expired, please then email me.
Notice: Once we have shipped your order. We are not responsible for your item if it is lost, damaged or stolen. We use USPS shipping services, please contact them for that matter. Also, if your order must be reshipped due to you providing the wrong address, please know that you will have to pay the reship fee. The reship fee varies; it is usually around $4.00-11.00 USD.
FAQ & Answers: How do you know when your order has been shipped? You will receive an email.
Accepted Payment Types
- Payment Types: We accept payments through our website.
How To Contact Us
- Contact Us: Please before you contact us, read our full store policy. We ask you not to contact us if you are asking for an update on your order…instead please refer to our order update page. Please do not email us asking where you order is, when will your order ship, or anything of that content if your processing time has not expired yet.
- Email: When contacting us about your order, please provide us with your order number also inform us of what and when did you order, then include your concern. We answer emails in the morning (usually 10:00 am – 6:00 pm). Our email is firstname.lastname@example.org. This is our only contact information. You can also contact us through the contact form on our website.
DISCLAIMER: We are not responsible for any damages or reactions that using our products may cause.
- Saturdays and Sundays do not count as business days.
- Customer Service/Care only works on Monday-Fridays.